FREQUENTLY ASKED QUESTIONS
Grid-Tied Systems: What Steps are Involved when Installing Solar that feeds the Grid?
Permits and Inspections through the local Authority-Having Jurisdiction and installing a smart meter are requirements by the electrical energy provider, whose grid will be tied into. All tie-ins must be installed by licensed contractors. We are licensed for all types of solar installations.
How long does it take for a normal Roof-top Solar Installation?
On average, it takes 3-6 days for an installation of a solar system. However, there is paperwork and verifying the right meter is installed which can sometimes take months. This process includes Permitting, Installation and Inspections. We are giving an estimated average, but the time it takes largely depends on the scale of the project but also the cooperation and communication among parties involved in the installation, such as the customer and utility service provider.
How long do Solar Installations last? What can I do to make mine last longer?
We have a 10-Year Warranty for maintenance of our installations and systems can create energy output for up to 25 years, if they are maintained properly. Following the proper Power-up and Shutoff Procedure is one way to make sure the longevity is not impaired. Also, modules do get dirty but they should not be washed during the peak production times when they are “hottest”, so it is suggested to do this closer to Sunrise, or Sunset, in order to avoid causing any sort of damage.
Do you carry a warranty?
We include a 10 year Warranty on all of our installations, as required for government subsidies of solar installations. In the rare occurrences when something breaks or stops working, we come out and fix it!
How do I apply for Solar Rebates?
We do it for you at AltSys Solar, when you purchase your system! (Given there are still available rebates at the time of purchase) The amount of solar rebate you receive is based on the size of your installation and is disbursed on a per watt basis.
LET US KNOW
Customer Service Survey:
There are many decisions to make when installing a solar energy system. As experts in the solar industry we want to ensure that we helped you make those decisions easier. We are constantly looking for ways to make ourselves better please fill out the survey to help us continue to offer the very best experience in Solar Installations..
DID WE MEET YOUR SOLAR INSTALLATION EXPECTATIONS, WHAT COULD WE HAVE DONE BETTER, EASE OF USE, DEPENDABILITY AND REPAIR, HAVE YOU SWITCHED TO TIME OF USE
Grid-Tie Survey: Making Sure Edison pays you back-
It has become apparent that the meters installed by Edison are not always demonstrating the correct amount of energy being fed back into the grid. Take this survey to see if you may be receiving less than you should from Edison. Every 3-6 moths we do a follow up to make sure that it is being recorded properly.